FAQ about parking!

Enter the desired parking period in our booking engine and we will check for you whether a parking space is available. In the next step, select an available parking space from the hit list and follow the further instructions in the booking process.

IMPORTANT INFORMATION:
Please note that your chosen parking start time is at least 24 hours in the future (advance booking period = 24 hours) and your booking period is at least 4 hours. Please also note that you can book a parking space with us up to a maximum of 6 months in advance.

No. You reserve an arbitrary parking space in the parking garage or car park of your choice. We will guarantee that the parking garage or car park has an available parking space held for you.

Of course, you do not have to enter the car park at the exact time stated in the reservation, but in order to be able to plan our shuttle times optimally for you, we would like to ask you to enter the car park as close as possible to the entry time stated in the reservation. This will enable us to provide you with the best possible service.

Yes, you will receive a confirmation e-mail and a QR code for entry.

Please first check the spam folder in your e-mails. The e-mail with the reservation confirmation may have been automatically moved to this folder. If this is not the case, please send an e-mail to service(at)parkita.de with the reservation number and the e-mail address given in the booking. If you do not know your reservation number, please give your first and last name, booking period and the booked parking facility.

Yes, you will receive a parking ticket upon entering once you have scanned the QR code. Before picking up your car, simply pay the parking fees by debit or credit card at the automatic pay station. Of course you can also pay in cash, no problem at all!

Our service offer at the PSD BANK Dome includes providing you with our shuttle service as promptly as possible. We would like to provide the best support even for delayed arrivals from your holiday travels. To do so, we require these details.

Your information will only be used to process your reservation request and the subsequent parking procedure.

Please select either "Rebook" or "Cancel" in the menu item "Services" and enter your booking number and your e-mail address. One rebooking as well as one cancellation are possible free of charge. You can cancel or rebook up to 12 hours before your reserved entry time.

Please note that rebooking and cancellation are only possible via the website. Rebooking and cancellations are not possible via the telephone hotline.

After booking successfully online, you will receive a booking confirmation via e-mail. This contains a QR code, which you are to hold under the QR code reader at the entrance gate. Then the gate machine will issue a parking ticket and the gate will open. Before exiting, please insert the parking ticket at the ticket machines. The parking fees incurred can be paid by debit card, credit card or in cash.

There is a PARKITA employee at the PSD BANK Dome who will exchange your QR code for a parking ticket, or you will hold the QR code in front of the scanner at the entrance gate and receive a parking ticket automatically.

Exits later than the exit time specified in the online booking are always possible. However, if the maximum parking time booked is exceeded, the next higher tariff may apply. If, for example, you have booked for a maximum parking period of 8 days, but park for 9 days, the corresponding tariff will automatically be charged and debited upon exit!

Our shuttle service will take you safely to the terminal and of course pick you up again. The shuttle bus stop is located directly in front of the multi-storey car park. The shuttle service is free of charge for you, the journey time is 9 minutes. All passengers with a valid reservation confirmation will be transported by our shuttle service within the specified entry and exit times. Of course, all passengers of the last flight landing in Düsseldorf will still be picked up - no matter how late the plane lands.

The shuttle bus stop at the airport is located at the outer end of Terminal C directly at the bus terminal. Walk inside the terminal on the arrivals level to the end of Terminal C. Just before the REWE supermarket, leave the terminal and turn RIGHT. After about 30 metres you will see a large pillar where our shuttle bus stops.

No problem! If you do not reach the planned shuttle in time, you may of course just take the next one.

No problem! We will of course transport all travel guests. Nevertheless, please make sure to specify the correct number of expected travellers when booking. This facilitates our planning.

In the minivans used by us for transfers, we provide free child car seats, which are approved from a minimum weight of 15kg. Children weighing less than 15kg must be secured by a weight-matching safety system (infant carrier, child seat). This must be provided by the parents/escorts. The car park operator is not obliged to bring these child seats.

Of course, we will transport your luggage with our shuttle bus from the parking garage to the terminal and back again. This applies to the usual extent and for the number of persons stated in the booking ("number of travellers").

The transport of bulky luggage (such as surfboards, bicycle cases, golf bags or similar) cannot be guaranteed. Please hand in your bulky luggage at the bulky luggage counter in the terminal before parking.

If you are travelling from outside of the city area via the A52 directly to the PSD BANK DOME, you do not need an environmental badge. Additional information on the environmental badge and options for obtaining it can be found here.

Yes. Our car park is under video surveillance and is staffed. Since you don’t hand over your key, your vehicle will naturally remain in the space where you parked it.

All gate systems and parking machines have a call button with an intercom function. This way an employee is available 24 hours a day for your questions. If your car will not start after it has been parked for a long time, our colleagues on site will be happy to get your car started.

Enter the desired parking period in our booking engine and we will check for you whether a parking space is available. In the next step, select an available parking space from the hit list and follow the further instructions in the booking process.

IMPORTANT INFORMATION:
Please note that your chosen parking start time is at least 24 hours in the future (advance booking period = 24 hours) and your booking period is at least 4 hours. Please also note that you can book a parking space with us up to a maximum of 6 months in advance.

No. You reserve an arbitrary parking space in the parking garage or car park of your choice. We will guarantee that the parking garage or car park has an available parking space held for you.

Yes. Your confirmation will be e-mailed to you.

Please first check the spam folder in your e-mails. The e-mail with the reservation confirmation may have been automatically moved to this folder. If this is not the case, please send an e-mail to service(at)parkita.de with the reservation number and the e-mail address given in the booking. If you do not know your reservation number, please give your first and last name, booking period and the booked parking facility.

Your information will only be used to process your reservation request and the subsequent parking procedure.

Sorry, this product cannot be rebooked.

Sorry, this product cannot be cancelled online. To cancel, please write an email to service(at)parkita.de with your reservation number and the email address you used when booking. You can cancel up to 12 hours before your reserved entry time.

Please note that when you copy and paste the booking number, there is no space copied with it. If you still encounter any problems, please contact service(at)parkita.de .

After successful online booking, you will receive a booking confirmation by e-mail. When entering the car park, please show this entry permit to our local staff, when asked. On this confirmation you will find a voucher which you put in the windshield of your car. Please not the special instructions on the voucher!

You can drive into our parking facilities up to a maximum of 4 hours before and up to 4 hours after the entry time given by you, even if the display says “Bezetzt - Full". After these 4 hours, your reservation expires. Later exits are always possible. However, exceeding the booked maximum parking time may result in a higher fare for the extra time.

Our shuttle service will take you safely to the terminal and of course pick you up again. The shuttle bus stop is located directly in front of the multi-storey car park. The shuttle service is free of charge for you, the journey time is 9 minutes. All passengers with a valid reservation confirmation will be transported by our shuttle service within the specified entry and exit times. Of course, all passengers of the last flight landing in Düsseldorf will still be picked up - no matter how late the plane lands.

The shuttle bus stop at the airport is located at the far end of Terminal C directly at the bus terminal. Walk inside the terminal on the arrivals level to the end of Terminal C. Just before the REWE supermarket, leave the terminal and turn RIGHT. After approx. 30 metres you will see a large pillar where our shuttle bus stops.

No problem! We will of course transport all travel guests. Nevertheless, please make sure to specify the correct number of expected travelers when booking. This facilitates our planning.

No problem! If you do not reach the planned shuttle in time, you may of course just take the next one.

In the minivans used by us for transfers, we provide free child car seats, which are approved from a minimum weight of 15kg. Children weighing less than 15kg must be secured by a weight-matching safety system (infant carrier, child seat). This must be provided by the parents/escorts. The car park operator is not obliged to bring these child seats.

Of course, we will transport your luggage with our shuttle bus from the parking garage to the terminal and back again. This applies to the usual extent and for the number of persons stated in the booking ("number of travellers").

The transport of bulky luggage (such as surfboards, bicycle cases, golf bags or similar) cannot be guaranteed. Please hand in your bulky luggage at the bulky luggage counter in the terminal before parking.

If you are travelling from outside of the city area via the A52 directly to the PSD BANK DOME, you do not need an environmental badge. Additional information on the environmental badge and options for obtaining it can be found here.

In case of problems or questions in the parking, please contact the staff in the car park PSD BANK DOME. Our staff is available 24 hours a day for any queries.

With your account you can easily view your bookings at a glance. You have the option to change or even cancel your booking. You also do not have to enter your personal details again in a future booking.

You can only create your personal customer account during the reservation process. If you start a reservation enquiry via our website, you have the option of creating your customer account in step 3 of the reservation process ("Your data") by clicking on the relevant checkbox. It is not possible to create a customer account outside of a reservation process.

Yes, you can easily delete your customer account at any time. To do so, log in to your customer account and click on "Delete customer account". 

If you have not received an activation e-mail, first check your spam folder. If the mail can not be found here, you can have it sent again via the Account page.

If the activation period of 48 hours has passed, you can request to re-send a new activation e-mail.

Unfortunately, we cannot add bookings made before the creation of a PARKITA customer account to the PARKITA customer account. In order for your bookings to be displayed in your customer account, you must ensure that you are logged into your customer account during the booking process.